Return/Refund Policy

 

What is your return policy?

Our return policy is extended only when goods are returned in a resalable condition with price tags intact and a valid receipt.

On full-price merchandise:

Return can be done within 10 days of purchase. The return can be done online from home, or at our  offline store/office. The refund will be processed according to original mode of payment as per details given below.

  • – Card: Directly credited to the card used for purchase 
  • – Wallets : Directly credited into the source mobile wallet :- MPESA etc  (Only applicable for online returns)
  • – if any other mode of payment is used, refund will be offered as a credit in your account

Return on ‘Reduced Price’ merchandise: 

Return can be done within 7 days of purchase. The same procedure for return and refund is applicable. 

Exclusions from the return policy:

The following items are excluded from our return policy:

any products with a broken seal. Some of the items may have their own terms and conditions which will be product specific.

Items on final reduction, priced at 50 % or below, are non-returnable

Please note that merchandise can only be returned for refunds if they are unused and have all the price tags available.

How can I contact you?

By email :  madeinthevillages@gmail.com

By telephone: +254716206225; Open 08:00 to 18:00 Mon-Fri and 9:00 to 17:00 Sat 

When do I receive a refund?

You can directly visit our store/office to return the product. Alternatively, You may initiate the request for refund by sending us an email at madeinthevillages@gmail.com  with your order number as the subject line.  You are responsible for repackaging & shipping the item.

My order is damaged. What should I do?

Please contact our Customer Services team so we can advise you on the next step to take.

Domestic Customers Call us :     +254716206225

 International Customers E-mail :  madeinthevillages@gmail.com